Shipping times are still very long due to the pandemic, packages can take several weeks to arrive.
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Shipping and refunds

Shipping Policy

We currently ship to anywhere in the world.

Delivery times

That depends on the products you have purchased. I post orders within 2 working days of receiving payment if you order anything not handmade. If you do order something handmade please take note it can take a bit longer because i have to make the product myself and i try to make every piece as good as i can. If you live in the benelux, your order should be received within 1 – 5 business days after i shipped it. If you are an European customer, your order can take between 2 – 10 business days after i shipped it. If you live outside of Europe it can take anywhere from 5-13 business days. Your country's customs office can also cause a great delay.

Shipping cost

Shipping in Belgium is € 3,50. International shipping is €5,50. Tracked shipping is €14. All orders are shipping with priority airmail. Items that are lost or damaged should be reported within 30 days of making the purchase.

Generic Refund Policy

We accept refunds and exchanges.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at : info@fluffntuff.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fluffntuff.com and send your item to: Gentseweg 148, 9120 Beveren, Belgium

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

Shipping

To return your product, you should mail your product to: Gentseweg 148, 9120 Beveren , Belgium.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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